Online Store Terms and Conditions

Online store: kubekurody.pl

Seller: Kubek Urody Dominik Hoffmann

Last updated: 30 April 2026

Table of contents

  1. General provisions and definitions
  2. Basic and technical information
  3. Personal data
  4. Additional information
  5. Sales
  6. Liability
  7. Complaint procedure
  8. Withdrawal from the contract
  9. Intellectual property
  10. Final provisions

CHAPTER 1. GENERAL PROVISIONS AND DEFINITIONS

These Terms and Conditions define the rules and conditions for the provision of electronic services, including the use of the Online Store, as well as the rights, obligations and liability rules of the Seller and the Customer. These Terms and Conditions also include information that the Seller is required to provide to Consumers and Entrepreneurs with consumer rights under applicable law, in particular the Polish Act of 30 May 2014 on Consumer Rights.

Each Customer is obliged to read these Terms and Conditions before using the Store.

These Terms and Conditions are available free of charge on the Store website and are made available to the Customer before the conclusion of the Contract. At the Customer’s request, the Terms and Conditions are provided in a manner enabling their acquisition, reproduction and storage using the ICT system used by the Customer, for example by e-mail.

Detailed rules for the processing of personal data are set out in the Privacy Policy available on the Store website.

Basic definitions:

  1. Terms and Conditions – these terms and conditions of the Online Store;
  2. Seller – Dominik Hoffmann conducting business activity under the name Kubek Urody Dominik Hoffmann, ul. Obornicka 8A, 62-002 Jelonek, Poland, NIP: 9720967924, REGON: 300718188, entered in the Central Registration and Information on Business (CEIDG), e-mail address for store service and GDPR matters: sklep@kubekurody.pl, business contact e-mail: biuro@kubekurody.pl;
  3. Customer – a natural person with full legal capacity, as well as a legal person or an organisational unit without legal personality to which the law grants legal capacity, concluding a Contract with the Seller within the Store; the Customer may also be a Consumer or an Entrepreneur with consumer rights;
  4. Consumer – a natural person performing a legal transaction with the Seller that is not directly related to their business or professional activity;
  5. Entrepreneur with consumer rights – a natural person concluding a Contract directly related to their business activity, where the content of the Contract indicates that it is not of a professional nature for that person, in particular resulting from the subject of business activity disclosed in CEIDG;
  6. Electronic Service – a service provided electronically by the Seller to the Customer via the Store, within the meaning of the Polish Act of 18 July 2002 on the Provision of Electronic Services;
  7. Store / Online Store / Website – the online store operated by the Seller at sklep.kubekurody.pl, through which the Customer may, in particular, place Orders;
  8. Account – a free Electronic Service identified by an individual login and password, enabling the use of additional Store functionalities;
  9. Product – a physical good, Digital Content or Digital Service available in the Store;
  10. Digital Content – data produced and supplied in digital form;
  11. Digital Service – a service enabling the Customer to create, process, store or access data in digital form or to share such data;
  12. Contract – a sales contract, a contract for the supply of Digital Content or a Digital Service concluded remotely between the Customer and the Seller via the Store;
  13. Form – an electronic form enabling the Customer to place an Order or perform other actions in the Store;
  14. Order – the Customer’s declaration of intent submitted via the Form, aimed directly at concluding a Contract;
  15. Cart – a Store functionality enabling selected Products to be compiled before placing an Order;
  16. Newsletter – an Electronic Service consisting in sending commercial information electronically, provided with the Customer’s prior consent, which may be withdrawn at any time;
  17. Force Majeure – an external event independent of the Parties, which could not have been foreseen or prevented and which prevents the performance of the Contract.

CHAPTER 2. BASIC AND TECHNICAL INFORMATION

Seller’s contact details for Customers:

The Seller offers the following Electronic Services:

  1. Online Store,
  2. Account,
  3. Newsletter,
  4. the option to add reviews/comments in the Store.

The Seller provides Electronic Services in accordance with these Terms and Conditions.

The technical requirements for using the Store are as follows:

  1. a device enabling Internet access, for example a computer or smartphone,
  2. access to the Internet,
  3. an up-to-date web browser,
  4. an active e-mail account.

The Customer is prohibited from providing unlawful content.

Use of the Store may involve risks typical of using the Internet, such as spam, viruses or hacking attacks. The Seller takes appropriate technical and organisational measures to counteract such risks. At the same time, the Seller indicates that the public nature of the Internet may involve the risk of data being obtained or modified by unauthorised persons, therefore Customers should use appropriate security measures, in particular antivirus software and identity protection measures.

The contract for the provision of free Electronic Services is concluded when the Customer starts using a given service.

The Customer may stop using free Electronic Services at any time by:

  1. leaving the Store,
  2. unsubscribing from the Newsletter,
  3. deleting the Customer Account.

In such a case, the contract for the provision of Electronic Services is terminated.

The Customer has the right to submit a complaint concerning Electronic Services. Complaints should be sent to: sklep@kubekurody.pl. The complaint should include data enabling the Customer to be identified and a description of the objections raised. The Seller will consider the complaint within 14 days of receipt.

Detailed rules for the processing of personal data are set out in the Privacy Policy available on the Store website.

The Seller’s contact point enabling direct communication for the purposes of Regulation (EU) 2022/2065 of the European Parliament and of the Council (Digital Services Act – DSA):
e-mail address: biuro@kubekurody.pl.

Communication may be conducted in Polish or English.

The Seller may restrict access to the Store or its functionalities in the event of a Customer’s breach of these Terms and Conditions, in particular in the event of:

  1. providing unlawful content,
  2. undertaking actions that disrupt the operation of the Store,
  3. infringing the rights of other Customers or the Seller.

The restriction referred to above is applied to the extent necessary and proportionate to the breach.

CHAPTER 3. PERSONAL DATA

Detailed rules for the processing of personal data and the use of cookies are set out in the Privacy Policy available on the Store website.

The controller of Customers’ personal data is the Seller.

Customers’ personal data are processed in accordance with applicable law, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

Personal data are processed in particular for the following purposes:

  1. conclusion and performance of the Contract,
  2. handling Orders,
  3. fulfilment of legal obligations imposed on the Seller,
  4. establishment, exercise or defence of claims,
  5. direct marketing – if the Customer has given consent.

Providing personal data is voluntary, but it may be necessary to conclude and perform the Contract.

The legal basis for processing personal data is:

  1. necessity for the performance of the Contract or to take steps prior to its conclusion,
  2. a legal obligation imposed on the Seller,
  3. the legitimate interest of the Seller,
  4. the Customer’s consent – where required.

Personal data may be transferred to entities cooperating with the Seller to the extent necessary for the performance of the Contract, in particular to:

  1. IT and hosting service providers,
  2. payment operators,
  3. courier companies and postal operators,
  4. software providers,
  5. entities providing accounting or legal services.

Personal data will be stored for the period necessary to achieve the processing purposes, including the period required by law.

The Customer has the right to:

  1. access their data,
  2. rectify their data,
  3. delete their data,
  4. restrict processing,
  5. object to processing,
  6. data portability,
  7. withdraw consent at any time, if consent was the basis for processing,
  8. lodge a complaint with the President of the Personal Data Protection Office.

In matters related to the processing of personal data, the Customer may contact the Seller at: sklep@kubekurody.pl.

CHAPTER 4. ADDITIONAL INFORMATION

§ 1. Account

Account registration in the Store is free of charge and requires:

  1. completing the registration form by providing the required data;
  2. accepting these Terms and Conditions;
  3. verifying the Account by clicking the activation link sent to the Customer’s e-mail address.

Logging into the Account is done by entering the login and password set by the Customer. The Customer is obliged to keep the password confidential.

The Account enables the Customer in particular to:

  1. enter and modify data;
  2. place Orders;
  3. check the status of Orders;
  4. view Order history.

The Account service is provided free of charge for an indefinite period.

The Customer may delete the Account at any time:

  1. using the functionality available in the Store;
  2. by contacting the Seller.

The Seller may suspend or delete the Account in the event of:

  1. breach of these Terms and Conditions,
  2. undertaking actions that disrupt the operation of the Store,
  3. providing false data.

The Seller’s actions are proportionate to the breach.

§ 2. Newsletter

The Newsletter service consists in sending commercial information electronically.

Using the Newsletter requires:

  1. providing an e-mail address,
  2. granting the relevant consents required by law.

A message confirming subscription to the Newsletter is sent to the Customer’s e-mail address.

The service is provided free of charge for an indefinite period.

The Customer may unsubscribe from the Newsletter at any time by:

  1. clicking the unsubscribe link in the e-mail message;
  2. contacting the Seller.

§ 3. Reviews

The Seller enables Customers to post reviews concerning Products.

Reviews may be posted only by Customers who have purchased the Product.

The Seller informs that:

  1. reviews are verified by linking them to an Order;
  2. both positive and negative reviews are published;
  3. the Seller does not publish unreliable or misleading reviews.

Reviews must not:

  1. violate the law;
  2. infringe personal rights or copyrights;
  3. contain offensive, vulgar content or content inciting violence;
  4. constitute spam or advertising content;
  5. be misleading.

The Seller may refuse to publish or may remove a review that violates these Terms and Conditions.

Reporting illegal content (DSA)

Any person may report illegal content by contacting the Seller at: biuro@kubekurody.pl.

The report should include:

  1. the justification for the report;
  2. the location of the content;
  3. the contact details of the reporting person;
  4. a statement that the report is made in good faith.

The Seller confirms receipt of the report if contact details have been provided.

Reports are reviewed without undue delay, no later than within 14 days.

Decisions are made in a fair and proportionate manner. They may be supported by automated tools, but the final decision belongs to the Seller.

The reporting person and the user to whom the report relates may appeal within 14 days of receiving the decision.

CHAPTER 5. SALES

§ 1. Goods

Goods offered in the Store conform to the Contract. Information about the features of the Goods, including their properties, intended use and any limitations, is included in the description of the Goods.

In the case of Goods other than new goods, for example used, display or non-full-value goods, their condition, degree of wear and any defects are indicated in the description each time.

In the case of Goods for which the expiry date or use-by date is relevant, information about a shortened validity period is clearly indicated in the description and reflected in the price.

Photos of Goods are for illustrative purposes and may slightly differ from the actual appearance of the Goods, which does not affect the conformity of the Goods with the Contract.

Goods may be covered by a warranty. Information in this regard is provided in the description of the Goods. The warranty does not exclude or limit rights arising from the law.

Certain Goods may be intended for professional use. Information about such intended use is provided in the description of the Goods.

The Customer is obliged to use the Goods in accordance with their intended purpose and instructions.

The Seller may verify whether the Customer meets the requirements for purchasing Goods intended for professional use. If the requirements are not met, the Seller may refuse to fulfil the Order.

§ 2. Orders and fulfilment

Orders may be placed through the Form available in the Store:

  1. after registering an Account,
  2. without registration, as a guest.

The Customer is obliged to provide data that is true and accurate.

An Order is placed by using the button “order with obligation to pay” or an equivalent button clearly indicating the obligation to pay.

Placing an Order constitutes an offer by the Customer to conclude the Contract.

The Contract is concluded when the Seller accepts the Order, which takes place by sending an e-mail confirming acceptance of the Order for fulfilment.

Orders may be placed 24 hours a day. Orders are fulfilled on business days.

The Order fulfilment time is up to 3 business days, unless otherwise indicated.

If it is not possible to fulfil the Order, the Seller will promptly inform the Customer and refund any payments received.

The Seller may refuse to fulfil an Order in the event of:

  1. providing false data,
  2. breach of these Terms and Conditions,
  3. a justified suspicion of abuse.

§ 3. Payments

Prices are stated in Polish zloty and include taxes.

Delivery costs are indicated when placing an Order.

Available payment methods:

  1. traditional bank transfer,
  2. electronic payment via Przelewy24,
  3. cash on delivery, if available for a given Order.

Order fulfilment begins after payment has been received, except for cash on delivery.

The Customer is obliged to make payment within 7 days.

If payment is not made, the Seller may withdraw from the Contract.

The entity providing electronic payment services is PayPro S.A. with its registered office in Poznań, ul. Pastelowa 8, 60-198 Poznań, Poland, operating under the Przelewy24 brand.

In the event of a price reduction, the Seller informs about the lowest price from the 30 days preceding the reduction.

In the event of an obvious error in the price or description of the Goods which should be easily noticeable to an average Customer, the Seller may cancel the Order and refund the payment.

§ 4. Delivery

Delivery is made to the address indicated by the Customer.

Delivery is carried out via a courier company.

Personal collection is not available.

In the case of a Consumer, the risk of loss of or damage to the Goods passes to the Customer upon receipt of the Goods.

In the case of other Customers, the risk passes when the Goods are handed over to the carrier.

§ 5. Information for Consumers

The Contract is not concluded for an indefinite period and is not automatically renewed.

The minimum duration of the obligation is the time required to fulfil the Order.

The Seller does not require any deposit or financial security.

The Seller does not apply any codes of good practice.

CHAPTER 6. LIABILITY

In relations with Customers who are neither Consumers nor Entrepreneurs with consumer rights, the Seller’s liability under statutory warranty is excluded to the extent permitted by law.

In relations with the Customers referred to above, the Seller’s liability for damages is limited to the value of the purchased Goods, excluding damage caused intentionally and personal injury.

The Seller is liable towards Consumers and Entrepreneurs with consumer rights for the lack of conformity of the Goods with the Contract under the rules specified by law.

The Goods conform to the Contract if, in particular:

  1. their description, type, quantity, quality, completeness and functionality are consistent with the Contract;
  2. they are suitable for the specific purpose of which the Customer informed the Seller no later than at the time of concluding the Contract and which the Seller accepted;
  3. they are suitable for the purposes for which goods of this type are normally used;
  4. they are present in such quantity and have such features, including durability and safety, as are typical for goods of this type;
  5. they are supplied with packaging, accessories and instructions;
  6. they conform to the sample or model, if made available before the conclusion of the Contract.

The Seller is not liable for the lack of conformity of the Goods with the Contract in the scope referred to in points c–f above if the Customer was clearly informed about the lack of conformity no later than at the time of concluding the Contract and expressly accepted this fact.

The Seller is liable for the lack of conformity of the Goods with the Contract existing at the time of delivery and revealed within 2 years from that time.

In the event of a lack of conformity of the Goods with the Contract, the Customer may request:

  1. repair or replacement;
  2. price reduction;
  3. withdrawal from the Contract – in cases specified by law.

The Seller may repair instead of replace, or replace instead of repair, if bringing the Goods into conformity with the Contract in the manner chosen by the Customer is impossible or would involve excessive costs.

Repair or replacement shall be carried out within a reasonable time and without excessive inconvenience to the Customer.

The costs of bringing the Goods into conformity with the Contract are borne by the Seller.

The Customer makes the Goods available to the Seller, and the Seller collects them at its own cost.

The Customer may submit a statement of price reduction or withdrawal from the Contract if:

  1. the Seller refused to bring the Goods into conformity with the Contract;
  2. the Seller did not bring the Goods into conformity with the Contract;
  3. the lack of conformity still exists;
  4. the lack of conformity is significant;
  5. the circumstances indicate that the Seller will not bring the Goods into conformity with the Contract within a reasonable time.

The Customer may not withdraw from the Contract if the lack of conformity of the Goods with the Contract is insignificant.

In the event of withdrawal from the Contract:

  1. the Customer returns the Goods at the Seller’s cost;
  2. the Seller refunds the price within 14 days of receiving the Goods or proof of their return;
  3. the refund is made using the same payment method, unless the Customer agrees to another method.

CHAPTER 7. COMPLAINT PROCEDURE

The Customer may submit a complaint in any form, in particular:

  1. in writing to the Seller’s address;
  2. electronically to: sklep@kubekurody.pl.

To facilitate complaint handling, it is recommended to provide:

  1. data identifying the Customer;
  2. the Order number;
  3. a description of the problem;
  4. the Customer’s request.

The absence of the above information does not suspend the complaint handling process.

The Seller considers the complaint within 14 days from the date of receipt.

In the case of a Consumer and an Entrepreneur with consumer rights, failure to respond within the above time limit means that the complaint is accepted.

The response is provided on a durable medium.

The Consumer may use out-of-court dispute resolution methods, in particular:

  1. mediation conducted by the Trade Inspection;
  2. assistance of a municipal or district consumer ombudsman;
  3. an arbitration court.

CHAPTER 8. WITHDRAWAL FROM THE CONTRACT

The Consumer and the Entrepreneur with consumer rights may withdraw from the Contract within 14 days.

The withdrawal period begins:

  1. for Goods – from the date of receipt;
  2. for services – from the date of conclusion of the Contract;
  3. for Digital Content – from the date of conclusion of the Contract.

To meet the deadline, it is sufficient to send the withdrawal statement before the deadline expires.

The statement may be submitted:

  1. electronically to: sklep@kubekurody.pl;
  2. in writing to the Seller’s address.

The Customer may use the model withdrawal form, but this is not mandatory.

In the event of withdrawal:

  1. the Customer returns the Goods within 14 days;
  2. the Customer bears the direct cost of returning the Goods;
  3. the Customer is liable for any reduction in the value of the Goods.

The Seller refunds payments within 14 days of receiving the withdrawal statement, subject to the right to withhold the refund until receiving the Goods or proof of their return.

The refund includes the cost of the cheapest standard delivery method offered by the Seller. The Seller does not refund additional costs resulting from the Customer choosing a more expensive delivery method.

Exclusions from the right of withdrawal

The right of withdrawal does not apply in cases specified by law, in particular to:

  1. services fully performed with the Customer’s consent;
  2. Goods made to the Customer’s specifications;
  3. Goods that deteriorate quickly or have a short shelf life;
  4. sealed Goods which cannot be returned after opening for hygiene reasons;
  5. Digital Content supplied before the expiry of the withdrawal period, if the Customer consented to the commencement of performance and was informed about the loss of the right of withdrawal.

In the case of services started before the expiry of the withdrawal period, the Customer is obliged to pay for the services provided up to the moment of withdrawal.

CHAPTER 9. INTELLECTUAL PROPERTY

All rights to the Website and the content contained therein, in particular copyrights, industrial property rights and trademark rights, belong to the Seller or relevant third parties.

The address of the Store website and its content are subject to legal protection under applicable law.

All elements of the Store, in particular logos, trade names, graphic designs, photos, videos, texts, forms, scripts, source codes, databases and other materials, are legally protected.

It is prohibited to use the Store content beyond the scope of permitted use, in particular to copy, reproduce, distribute or modify it without the Seller’s consent.

CHAPTER 10. FINAL PROVISIONS

Matters not regulated by these Terms and Conditions are governed by Polish law.

In the event of disputes:

  1. with Customers who are neither Consumers nor Entrepreneurs with consumer rights – the court competent for the Seller’s registered office has jurisdiction;
  2. with Consumers and Entrepreneurs with consumer rights – jurisdiction is determined by applicable law.

These Terms and Conditions may be amended for important reasons, in particular in the event of:

  1. a change in legal provisions;
  2. a change in the scope of services;
  3. a change in Store functionalities.

Amendments to the Terms and Conditions do not affect Contracts concluded before they enter into force.

The Seller informs about amendments to the Terms and Conditions via the Store website or electronically.

Amendments enter into force on the date indicated by the Seller, not earlier than 14 days from the date of notification.

A Customer using Electronic Services may terminate the contract if they do not accept the amendments to the Terms and Conditions.

If no objection is raised, the Customer is deemed to have accepted the amendments to the Terms and Conditions in relation to Electronic Services.

If any provision of these Terms and Conditions is found invalid, the remaining provisions remain in force.

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