1. Right to withdraw from the Contract

A Consumer and a Privileged Entrepreneur have the right to withdraw from a Contract concluded at a distance without giving any reason within 14 days.

The withdrawal period begins:

• in the case of a Contract covering one Product – on the day on which the Customer or a third party indicated by the Customer, other than the carrier, takes possession of the Product;
• in the case of a Contract covering several Products delivered separately, in batches or in parts – on the day on which the Customer or the indicated third party takes possession of the last Product, batch or part;
• in the case of a Contract involving the regular delivery of Products for a defined period – on the day on which the Customer or the indicated third party takes possession of the first Product.

To meet the withdrawal deadline, it is sufficient to send the withdrawal statement before the deadline expires.

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2. How to exercise the right of withdrawal

To exercise the right of withdrawal, the Customer must inform the Seller of the decision to withdraw from the Contract by means of an unequivocal statement.

The statement may be sent:

• by e-mail to: sklep@kubekurody.pl ;
• by post to: Kubek Urody Dominik Hoffmann, ul. Obornicka 8A, 62-002 Jelonek, Poland.

Telephone: +48 732 448 881 .

The Customer may prepare the withdrawal statement independently. The Customer may also use the model withdrawal form made available by the Seller, but this is not mandatory.

The Seller recommends keeping proof that the withdrawal statement was sent.

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3. Returning the Product

The Product must be returned without undue delay and no later than 14 days from the date on which the Customer withdraws from the Contract.

The deadline is met if the Product is sent back before the 14-day period expires.

The Product should be returned to:

Kubek Urody Dominik Hoffmann
ul. Obornicka 8A
62-002 Jelonek
Poland

The Customer bears the direct cost of returning the Product unless the Seller has agreed to bear that cost or has failed to inform the Customer that the Customer must bear it.

InPost Quick Returns

The Customer may voluntarily use the InPost Quick Returns service by selecting the “Kubek Urody” store in the operator’s application or website, provided that the service is currently available for the Store.

Use of this return method is optional and does not exclude the possibility of returning the Product independently through another carrier.

The cost of a return made through InPost Quick Returns is borne by the Customer. The current price and terms of the service are shown before the return is confirmed in the operator’s system.

The Customer is responsible for properly protecting the Product during transport. Packaging that protects the Product against damage should be used.

Use of the original shipping packaging is not mandatory, provided that the Product is properly secured for transport.

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4. Refund

The Seller refunds all payments received in connection with the Contract, including the cost of the least expensive standard delivery method offered by the Seller.

If the Customer selected a delivery method more expensive than the least expensive standard delivery method offered by the Seller, the Seller is not required to refund the additional cost resulting from that choice.

The refund will be made without undue delay and no later than 14 days from the date on which the Seller receives the withdrawal statement.

Unless the Seller has offered to collect the Product, the Seller may withhold the refund until:

• the Seller receives the Product back; or
• the Customer provides proof that the Product has been sent back, whichever occurs first.

The refund will be made using the same payment method used by the Customer, unless the Customer expressly agrees to another method that does not involve any additional cost.

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5. Liability for diminished value of the Product

The Customer may inspect the nature, characteristics and functioning of the Product to the extent that would be possible when examining the Product in a physical store.

The Customer is liable for any diminished value of the Product resulting from handling it in a manner exceeding what is necessary to establish its nature, characteristics and functioning.

When assessing any diminished value, the Seller takes into account the individual circumstances, including:

• the type and intended purpose of the Product;
• the extent of the handling or use;
• signs of use or wear;
• damage to the Product, its components, accessories or packaging;
• the actual effect of the Customer’s handling on the value of the Product.

Merely opening the packaging or damaging the shipping packaging does not automatically result in the loss of the right of withdrawal or make the Customer liable for the full value of the Product.

If the way in which the Product was handled caused a demonstrable reduction in its value, the Seller may reduce the refunded amount by the value of that reduction.

The Customer will be informed of the grounds and method used to determine any reduction.

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6. Exceptions to the right of withdrawal

The right of withdrawal does not apply only in the cases specified by applicable law.

In relation to Products offered by the Store, this may apply in particular to a Contract:

• for the supply of a non-prefabricated Product made to the Customer’s specifications or intended to satisfy the Customer’s individual needs;
• for the supply of a Product that is liable to deteriorate or expire rapidly;
• for the supply of a Product delivered in sealed packaging which is not suitable for return due to health protection or hygiene reasons, if the packaging was opened after delivery;
• for the supply of Products which, after delivery, become inseparably mixed or combined with other items due to their nature.

Describing a Product as cosmetic, professional, medical, specialist, disposable or intended for contact with the skin or body does not in itself result in the loss of the right of withdrawal.

The health protection or hygiene exception applies only where all of the following conditions are met:

• the Product was delivered in sealed packaging;
• the packaging was opened after delivery;
• after opening, the Product is genuinely unsuitable for return due to health protection or hygiene reasons.

Information that a statutory exception applies to a specific Product should be included in the Product description or otherwise provided to the Customer before the Order is placed.

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7. Inspection of the returned Product

After receiving the return, the Seller may inspect the Product to the extent necessary to:

• confirm its identity;
• check whether it is complete;
• assess the condition of the Product and its seals;
• determine whether a statutory exception to the right of withdrawal applies;
• determine whether the Product’s value has diminished as a result of handling exceeding what was necessary to inspect it.

To document the condition of the returned item, the Seller may prepare a written record or photographic documentation of the Product, packaging and seals.

Such documentation is used solely for handling the return, documenting the course of the process and establishing, pursuing or defending legal claims.

If the Seller determines that the right of withdrawal does not apply to a particular Product or that the Product’s value has diminished, the Customer will be informed of the grounds for that assessment.

Where there is a suspicion that the Product has been substituted, deliberately damaged, tampered with or otherwise misused, the Seller may exercise the rights and pursue the claims available under applicable law.

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